I need to download Claue - Clean, Minimal Magento 2 and 1 Theme v1.9.9

[jassykool]

jassykool submitted a new ticket:

I need to download Claue - Clean, Minimal Magento 2 and 1 Theme v1.9.9

Content:

Hi,

I purchased 20 credits but I am still being prompted to purchase credits on attempting to download the named theme:

Here's a screenshot showing the purchased credits:
View attachment 2114

Could you please assist?