HESK 3 3.7.5

[baumgartner]

спасибо dear участнику @baumgartnerподан новый ресурс:HESK 3-Hesk es программное обеспечение для помощи в установке PHP, которое работает с базой данных MySQL.

Просмотреть вложение 22952Загрузите HESK 3 Нуллед - КЛЮЧЕВЫЙ для Комьюнити NullproHesk является PHP Помощью Сотрудника, который работает с базой данных MySQL. Он позволяет вам создать веб-базу системы поддержки клиентов (helpdesk) для вашего сайта. После установки ПО поддержки клиентов ваши клиенты смогут отправлять запросы поддержки, а сотрудники будут иметь удобный веб-интерфейс для управления запросами поддержки клиентов.

- Базируется на HESK 2.
- Удобный пользовательский интерфейс для мобильных устройств.
- Активно...

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[Mathias]

thanks to dear member updated HESK 3 with a new update entry:

v3.3.0

Changelog:

* [CLOUD ONLY] Satisfaction module: send a third party survey after resolving tickets
* Ocean Blue is now the default Hesk style. For other styles, visit Hesk Styles
* dropped support for PHP 5.3 and 5.4, Hesk now requires PHP 5.5+
* categories can auto-assign tickets to specific users
* categories can have a default due date set
* added support for multi-factor authentication
* improved display options for date and time
* improved attachments process (async upload, drag and...

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[Joshua]

thanks to dear member @Joshua updated HESK 3 with a new update entry:

v3.3.2

Changelog:

* added option to not validate SSL certificates for SMTP connections
* fix: minimum requirement set to PHP 5.6 due to Composer compatibility
* fix: SMTP host name stored with ssl:// prefix when SSL encryption is selected
* fix: ticket reminder form not working with Invisible ReCaptcha enabled
* fix: wrong %%MESSAGE%% value in HTML emails when re-sending email notification for replies

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[netman]

thanks to dear member @netman updated HESK 3 with a new update entry:

V3.4.0

* added OAuth support for email sending and IMAP fetching
* new permission: Can set due date
* updates for PHP 8.2 depreciated functionality
* fix: custom date fields can display the wrong date when editing a ticket
* fix: wrong current month date range in reporting
* fix: sending emails does not work with unauthenticated SMTP
* fix: silent fail if unable to move attachments to the /attachments/temp folder
* fix: in the "Previous tickets" list only show tickets the user has access to
* fix...

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[Анонимно]

This member @Анонимно contributed to the discussion at post #5 with an attachment.

tested 3.4

 

[hargrave]

thanks to dear member @hargrave updated HESK 3 with a new update entry:

V3.4.1

* added OAuth support for POP3 fetching.
* fix: missing function error when viewing a resolved ticket.
* fix: do not mark an OAuth Provider as verified on errors.
* fix: unassigned email sending not working correctly on multi-language staff.
* fix: detect and ignore non-3.4.x language files.
* updated HTMLPurifier to 4.15.0.

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[theresa]

thanks to dear member @theresa updated HESK 3 with a new update entry:

changelog

* fix: tickets raised by email piping don't have a due date
* fix: in canned responses replace URL-encoded special tags
* fix: email utf-8 conversion may cause missing characters
* fix: remove unwanted chars from email-generated ticket subjects
* updated TinyMCE to 5.10.6
* updated PHPMailer to 6.6.5

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[hargrave]

thanks to dear member @hargrave updated HESK 3 with a new update entry:

changelog

* updates for PHP 8.2 depreciated functionality
* ticket reply messages will now auto-save as draft a few seconds after you stop typing
* new email tag %%ATTACHMENTS%% that lists links to attachments to a ticket/reply
* list of attachments will now show directly below %%MESSAGE%% (unless %%ATTACHMENTS%% is used)
* the "Find a ticket" form now allows searching for empty (null) values in fields that allow it
* fix: IMAP fetching using the wrong noval_cert setting
* fix: POP3 fetching will now...

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[work]

thanks to dear member @work updated HESK 3 with a new update entry:

3rd March 2024

- added "status-" selectors to the list of tickets table to make customization by status easier
- fix: list of tickets should have links HTML formatted in HTML emails
- fix: when changing a ticket category, category-specific custom fields should not be cleared of data
- fix: when printing a ticket, print also the sequential ID if enabled
- fix: possible duplicate custom field ID generated
- fix: use rename instead of copy to move temporary attachments
- fix: don't load the users page without...

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[work]

thanks to dear member @work updated HESK 3 with a new update entry:

9th March 2024

- fix: required custom field errors from category-specific fields when editing a ticket
- fix: file attachments not working on PHP 8.3+ when Debug mode is ON

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