RSTickets! Pro 3.2.3

09 Jan 2023

Version 3.0.18​

• Updated - 'Assigned To' dropdown will now only show the current ticket's departments.
• Fixed - IPv6 addresses could not be stored in Joomla! 4 or were truncated in Joomla! 3
• Fixed - Clearing the 'From' or 'To' calendar fields in Joomla! 3 would not reset the tickets search.
• Fixed - Some custom fields could throw an error on PHP 8.1

02 Sep 2022

Version 3.0.17​

• Fixed - 'Calendar' custom field date was saved incorrectly if timezone was set to -UTC.
• Fixed - Time Spent was calculated incorrectly in the ticket listing view.

31 Aug 2022

Version 3.0.16​

• Fixed - 'Time Spent' was incorrectly calculated in the 'Tickets' view when total time spent was less than 1 hour.

25 Aug 2022

Version 3.0.15​

• Fixed - Calendar field was throwing an error due to Joomla! 4.2 changes.
• Fixed - Calendar field was not taking into account the timezone configuration.

24 Aug 2022

Version 3.0.14​

• Added - CSV options in Configuration - Tickets: Strip HTML Tags, Strip New Lines, Delimiter and Enclosure.
• Added - You can now search tickets based on 'From' and 'To' date intervals.
• Updated - Exporting tickets into CSV now takes into account current search options.

• Fixed - 'Hide Department for User Groups (Customers)' could not be deselected.
• Fixed - Some PHP notices could appear in the backend when running PHP 8.1

• Fixed - When 'Use the Joomla! editor for writing messages' was set to 'No' emails sent were not preserving new lines.

Version 3.0.3​

• Fixed - Search form was incorrectly showing the 'Customer' and 'Staff' inputs without clicking on the 'Advanced' button.

Version 3.0.2​

• Added - Option - 'Use btn-group On Radios' that can disable 'btn-group' in the frontend to work around 3rd party templates that don't handle this class.