Version 1.5.0 adds a structured, permission-aware withdrawal case manager while preserving the existing customer submission flow.
### Back Office Manager
- Added **Orders > Withdrawals** with search, pagination, and filters for workflow status, decision, assignee, scope, received dates, shop, and archive state.
- Added case detail tabs for Overview, Communication, and History, including structured item snapshots, submitted contact details, deadlines, legacy markers, messages, attachments, and employee-attributed events.
- Added New, In review, Waiting for customer, Approved, Rejected, and Completed workflow states with a separately retained decision outcome.
- Added employee assignment, internal notes, customer messages, approval, rejection, reopening, completion, archive, and restore actions.
### Communication and Security
- Added customer-language message and decision defaults for all 16 shipped locales.
- Added up to three validated PDF, JPG, or PNG attachments per message, stored outside public module paths and downloaded only through a token-, permission-, and shop-checked admin action.
- Added pending, dispatching, sent, and failed communication states with retry support; interrupted dispatches are shown as delivery status unknown for manual review. A retry updates the existing communication and never repeats the persisted decision transition.
- Applied native PrestaShop tab view/edit permissions and multishop isolation to list, detail, mutation, and download actions.
### Persistence, Synchronization, and Upgrade
- Added five manager tables for requests, item snapshots, communications, attachments, and chronological events.
- Added guarded synchronization with configured requested/approved/rejected order states so manager and external transitions produce one decision and one customer email.
- Added idempotent `upgrade-1.5.0.php`; upgrading from 1.4.4 creates the schema and tab, then imports existing relevant order histories once as marked legacy cases.
- Raised module and XML metadata to 1.5.0 with compatibility from PrestaShop 1.7.5.1 through 9.99.99 and retained PHP 7.2 syntax support.
### Operational Boundary
- The manager does not automatically issue refunds or credit slips, change stock or order quantities, or create return labels. Merchants retain control of those operational actions.
