What's new?
Joomla! 5 support. We have addressed the backwards incompatible changes introduced in the week leading to the release of Joomla! 5.0-Beta1. Please note that Joomla! 5 is still in beta and should not be used on production sites.
New email templates for edited posts. In the past, the same email template as the new ticket or ticket reply was used when editing the post (depending on whether it was the first post of a ticket or not). Now you have a specific mail template for edited posts.
Mail fetch: recognise replies based on the existence of "Re:" or equivalent in the email subject. In the past, replies to tickets were recognised based on the existence of the "reply below this line" text, or a mail header. The former may be accidentally left out of the mail template, and the latter may be removed by some mail clients. ATS can now recognise ticket replies based on the subject line, as long as it contains a reply marker (e.g. “Re:”; this can be configured) and the ticket number in the format #1234 (a hash sign followed by the ticket number). The default reply marker list covers a multitude of languages, not just English.
Image and link URLs are converted to absolute, allowing them to work in the backend and over email. In the past, any image added to a ticket in the frontend would only be visible if you viewed the ticket in the frontend of the site. Viewing the ticket text in the notification email, or the backend would result in a broken image. We addressed this by automatically converting relative image paths inserted by Joomla!'s Media Manager into absolute paths.
Bug fixes and minor improvements. Please take a look at the CHANGELOG below.
