sarisan submitted a new resource:
RSTickets! Pro - professional Joomla! HelpDesk ticketing system
Read more about this resource...
RSTickets! Pro - professional Joomla! HelpDesk ticketing system
Read more about this resource...
RSTickets! Pro is a professional Joomla! HelpDesk ticketing system that has a high level of personalization and will meet all of your customer support needs. A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with an integrated knowledgebase system, thus allowing staff members to decrease response...
Version 3.0.3
- Fixed - Search form was incorrectly showing the 'Customer' and 'Staff' inputs without clicking on the 'Advanced' button.
Version 3.0.2
- Added - Option - 'Use btn-group On Radios' that can disable 'btn-group' in the frontend to work around 3rd party templates that don't handle this class.
- Fixed - When 'Use the Joomla! editor for writing messages' was set to 'No' emails sent were not preserving new lines.
- Fixed - 'Hide Department for User Groups (Customers)' could not be deselected.
- Fixed - Some PHP notices could appear in the backend when running PHP 8.1
02 Sep 2022
Version 3.0.17
31 Aug 2022
- Fixed - 'Calendar' custom field date was saved incorrectly if timezone was set to -UTC.
- Fixed - Time Spent was calculated incorrectly in the ticket listing view.
Version 3.0.16
25 Aug 2022
- Fixed - 'Time Spent' was incorrectly calculated in the 'Tickets' view when total time spent was less than 1 hour.
Version 3.0.15
- Fixed - Calendar field was...
09 Jan 2023
Version 3.0.18
- Updated - 'Assigned To' dropdown will now only show the current ticket's departments.
- Fixed - IPv6 addresses could not be stored in Joomla! 4 or were truncated in Joomla! 3
- Fixed - Clearing the 'From' or 'To' calendar fields in Joomla! 3 would not reset the tickets search.
- Fixed - Some custom fields could throw an error on PHP 8.1
13 Jan 2023
Version 3.0.19
Added - 'Reply To' and 'Reply To Name' options for the email setup.
Updated - IP address now takes into account the 'Behind Load Balancer' setting from Global Configuration.
Updated - Bumped minimum requirements to use Joomla! 3.9.0+
Updated - Some CSS declarations for the Dashboard menu item.
Fixed - Captcha rendering on PHP 8.1+ could throw some deprecated notices.
- Fixed - On some servers the 'Select User' modal would load an incorrect URL when SEF is turned on.
- Added - 'Global Message Position' and 'Submit Message Position' options allowing you to place messages at the top, bottom or disable their placement.
- Added - 'Show Submit Form Headings' option - allows to display headings separating the sections in the 'Ticket - Submit Form' menu item.
- Added - 'Thumbs Type' for the 'Tickets - Dashboard' menu item, allowing you to upload images instead of the built-in icons.
- Added - 'Show Search' parameter for the 'Tickets - Dashboard' menu...
17 Jul 2023
Version 3.1.1
- Fixed - "Checkbox Group" Custom Fields would not save after being unselected.
24 Oct 2023
Version 3.1.2
- Updated - Dark Mode in Joomla! 5 was unreadable.
- Updated - Some Joomla! 5 code improvements.
- Fixed - Selecting a user from the modal was not working in Joomla! 5.
- Fixed - No longer installing the 'Search - RSTickets! Pro Knowledgebase' plugin in Joomla! 4+
- Fixed - A short open PHP tag could throw an error in the Knowledgebase results page.
08 Dec 2023
Version 3.1.3
- Fixed - An error message would show up on Joomla! 4+ when accessing the ticket rating URL.
31 Jan 2024
Version 3.2.0
- Added - Joomla! 5 native compatibility - no longer needs the 'Behaviour - Backward Compatibility' plugin.
- Updated - When editing the Signature the editor field is now 100% width.
- Updated - Supporting Kunena 6.x avatars.
- Fixed - JomComment integration removed.
- Fixed - An undefined notice could show up on the Knowledgebase Results page.
- Fixed - Accessing the 'User - Remove Data' request without a valid token could end up...
14 Mar 2024
Version 3.2.1
- Fixed - The 'Ticket - Dashboard' menu item no longer shows a 'Submit Ticket' section if the user is logged in as a Staff Member without enough permissions to submit tickets.
- Fixed - Tickets that have been closed without a reply from the customer no longer show up as bold in the 'Ticket - Dashboard' menu item.
- Fixed - Some field descriptions were missing when configuring the 'Tickets - List' menu item.
28 Mar 2024
Version 3.2.2
- Added - Custom fields can be configured globally for all departments.
- Fixed - Joomla! 5.1 Dark Mode fixes.