This add-on is not affiliated with XenForo Ltd.
Tickets is a support system solution for XenForo 2 aiming to collate all your helpdesk needs in to one easy to use solution.
Features:
- Allow users to create new tickets in configurable categories. Custom permissions allow you greater control over who can see a ticket and who can respond to them.
- Sophisticated guest support allowing non-users to create tickets and receive responses and notifications from...
- Add ability to ban specific emails from Ticket system.
- Add "shadow ban" feature, by an explicit email list or for tickets which contain too few words.
- Add ability to copy ticket user's email to clipboard, if the visitor can see it.
- Add additional filters for showing tickets based on whether they are unassigned, assigned to self or assigned to others.
- Fix an issue with BB code rendering when using predefined responses.
- Ensure...
- Add support for value pruning for fields that are editable only once.
- Force global namespace for functions which are known to be optimizable to bytecode in php, or known global functions to avoid a current namespace lookup for the function.
- Implement warnings for ticket messages.
- Fix incorrect column definition for match types on ticket fields.
- Fix API missing permission check for setting prefix on a ticket.
- Fix ticket discussion threads would not correctly attach to...
- Require Standard Library v1.5.0+ (https://www.nullpro.net/resources/standard-library-by-xon.920/), as this implements the template filter replacevalue
- Support 64bit xf_ip.ip_id column.
- Support linking a ticket category to a resource category.
- Add Sort button to ticket priority and status lists.
- Add spam cleaner support.
- Fixes inactive priorities/statuses could be assigned to a ticket on edit.
- Fixes the "Alerts are sent when a ticket transitions to this...
- f a user is awaiting approval, display any recent tickets they've created on the approval queue.
- Display a user's current user state within a ticket.
- Allow staff users with appropriate permissions to approve / reject users awaiting approval.
- Show a proper error when trying to create knowledge base articles when no categories exist.
- Fix upgrade path from XF1 version of the add-on.
- Fix incorrect phrasing on the batch updating tickets page.
- Allow undeleting ticket messages.
- Harden permission checking around deleted guest tickets.
Includes...
- On fresh install, add a route filter to replace tickets/ with support/.
- Rename "Tickets" navigation tab to "Support".
- Remove ticket title from ticket URLs.
- Fix restricting search to a ticket category.
- Fix guests not being able to see their own moderated replies or tickets.
- Fix not being able to convert a guest's ticket to a thread.
- Hide filtering options for guests viewing tickets they've created.
- Fix packaging issue with the previous release.
- Remove leftover debug code in the previous release.
- Fix possible error when using XenForo Enhanced Search and searching with status IDs.
- Add indexes to ticket table to reduce query time when viewing list of tickets.
- Add missing phrase in watched category emails.
- Improve formatting of spam-trigger logs for a user/email when displayed on a ticket.
- Add "Allow images"/"Allow embedded media" ticket permissions. These permissions apply to a user's ticket even after it is posted.