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Akeeba Ticket System - Support tickets made easy
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Akeeba Ticket System - Support tickets made easy
Read more about this resource...
Provide support services on your site, the easy way. Full HTML editing. Email replies. WYSIWYG email template editing. Multilingual support. And much more!
Changes in Joomla 4.0.0-RC4 break the email fetch. Joomla 4 has changed the location of the cacert.pem file which is used to validate the TLS certificates of IMAPS and POPS mail servers. This releases addresses this change.
Bug fixes and minor improvements. Please take a look at the CHANGELOG below.
New features
- Custom permissions
Bug fixes
- [HIGH] Non-Super User support staff cannot search for a user when submitting a ticket on behalf of a client
- [LOW] Control Panel showed Pro features in the Core version
- [LOW] Fix edge case of explicitly notified manager very rarely not being emailed on ticket reply
- [LOW] PHP 8.1 deprecated notice when checking if FOF is still installed
- [LOW] Submitting a ticket in behalf...
New features
- Improved component menu with relevant quick action
Bug fixes
- [HIGH] Attachments directory was breaking when installing an update
- [HIGH] Cannot see My Assigned Tickets if I am a category-only manager
- [HIGH] Cannot see the Latest Open Tickets if you are not a global Manager but only have view private OR manager privileges in select categories
- [LOW] Frontend user selection dialog may be too small to be...
Bug fixes
- [LOW] Wrong grammatical case (nominative instead of genitive) in months in some languages e.g. Greek
- [MEDIUM] Clients can access their unpublished tickets
- [MEDIUM] Clients can edit and post replies to their unpublished tickets by manipulating the form data
Miscellaneous changes
- Link to the past post above the first post in the frontend ticket view.
- Redirect to the login page if trying to view a ticket...
Bug fixes
- [HIGH] The mail gateway messages were not sent to users sending replies / new tickets over email
- [LOW] Cannot display CRON logs
- [LOW] Microsoft Exchange / Microsoft 365 / Office 365 service changes require using an older(!) TLS version
Miscellaneous changes
- Address PHP 8.1 deprecated notices in the third party Horde library
New features
- Joomla Privacy plugin
Bug fixes
- [LOW] Backend manager note view: Save and Save & Close were swapped
- [LOW] Backend post edit view: Save and Save & Close were swapped
- [LOW] Backend ticket view: Save and Save & Close were swapped
- [LOW] Some ordering values were not applied on frontend
- [MEDIUM] Plugins not enabled on clean installation
Bug fixes
- [LOW] "Sort Table By" param is now working correctly
What's new?
Joomla! 5 support. We have addressed the backwards incompatible changes introduced in the week leading to the release of Joomla! 5.0-Beta1. Please note that Joomla! 5 is still in beta and should not be used on production sites.
New email templates for edited posts. In the past, the same email template as the new ticket or ticket reply was used when editing the post (depending on whether it was the first post of a ticket or not). Now you have a...
Bug fixes
- [HIGH] Status filtering in the frontend no longer worked
Bug fixes
- [HIGH] Removing obsolete attachments did not delete any attachments
Miscellaneous changes
- Improved display under Joomla 5's Dark Mode (backend only)
New features
- Added more variables to the assigned ticket email
- Updated environment stats collection code
Bug fixes
- [HIGH] ATS Show On plugin fails on Joomla! 4.4 and 5.0
- [HIGH] Mailfetch no longer works with Microsoft mail accounts
- [LOW] Typo in the default email content for edited tickets sent to the ticket owner