- Short Description
- Ticky - Self-hosted Help Desk Software with clean UI for efficient ticket & knowledge base management. Features include tickets, knowledge base, customer/employee, category, multilingual support, social login, email notifications, auto close, saved replies, and professional design.
Ticky is a self-hosted Help Desk Software with a very clean and simple user interface that will help you to manage your customers’ support tickets and your online knowledge base in an efficient way.
- Tickets Management
- Knowledge Base Management
- Customers and Employees Management
- Categories Management
- Knowledge base rating
- Knowledge base friendly URLs
- Knowledge base search
- Social Login, users can signin with Envato, facebook and google.
- Multilingual you can add / translate the app to your own language just from the Dashboard
- Receive Email notifications on each new Ticket or Ticket reply
- Auto close ticket, Resolved tickets can be closed after X days automatically
- Auto assign Tickets to available agents
- Manage Saved replies to quickly answer common tickets
- Search for Customers, Articles, Tickets and categories for admins
- Professional Design
- Rich Text Editor with upload image support
- Easy Installation and update
- High Performance
- And much more…
