Support tickets system for MailWizz EMA 2.0.0

This extension adds a simple yet powerful support tickets system for your MailWizz EMA powered application!

FEATURES​

- Support tickets and ticket replies management - Support tickets departments management
- Support tickets priorities management
- Ability to decide whether to offer support only for certain customer groups
- Assign users to departments for a fine graned notification system
- Allow users to create support tickets for customers
- Allow customers to create support tickets
- Allow customers to rate user replies to tickets and the timeframe they are allowed to do it
- Email notifications for users and customers when new ticket is created or new reply added
- Automatically close inactive support tickets after a defined period of time
- Automatically assignment of users to support tickets so that two users don’t answer same ticket in same time
- Ability for users/customer to close tickets when leaving replies
- Smooth integration with Mailwizz transactional emails feature

INSTALL in a few easy steps​

- Login in the backend of your MailWizz EMA powered website and navigate to Extensions menu.
- Hit the upload button and select the extension archive and upload it.
- Enable the extension then click on it’s title to go to the extension page from where you can input your details.

CONFIGURE the extension (after the above steps)​

After the extension is enabled, a new menu item will be shown in the left-side sidebar, that is “Support tickets”.
Clicking on the menu item followed by the Settings sub-menu will get you on the extension settings page.