Help-Desk | Online Customer Support Module V 4.2.1

Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.

Features

• Allows customers to contact the store admin regarding their queries.
• Allow/disallow visitors to create the tickets.
• Email notification to the customers on creation of new tickets and change of ticket status.
• Validate the user by displaying reCAPTCHA on ticket form.
• Filter tickets locally as well as globally on the system based on ticket number, customer or query type.
• Create new tickets on behalf of the customers.
• Create multiple agents and assign them to multiple groups.
• Create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
• Improve customer service on your store.
• Providing quick support will help you in building strong relationship with your customers.