- PrestaShop Compatibility
- 1.7.x
- 8.x
- 9.x
- Short Description
- Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module
Manage your pre-sale and post-sale queries easily with the prestashop helpdesk module. With this module visitors can create tickets regarding the issues/queries and admin will receive, process and respond to the tickets.
Features
- Allows customers to contact the store admin regarding their queries.
- Allow/disallow visitors to create the tickets.
- Email notification to the customers on creation of new tickets and change of ticket status.
- Validate the user by displaying reCAPTCHA on ticket form.
- Filter tickets locally as well as globally on the system based on ticket number, customer or query type.
- Create new tickets on behalf of the customers.
- Create multiple agents and assign them to multiple groups.
- Create multiple query types such as pre-sale queries, post-sale queries, support related queries etc.
- Improve customer service on your store.
- Providing quick support will help you in building strong relationship with your customers.
